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Staff Product Manager - Consumer Experience

Viagogo

Viagogo

Product
Los Angeles, CA, USA
Posted on Saturday, March 9, 2024
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
About the Opportunity:
In order to transform how millions of users explore, interact with, and participate in live events worldwide, StubHub is seeking a Staff Product Manager, taking a leadership role within the Core Experience (CX) team at StubHub. The CX team is dedicated to delivering a seamless end-to-end product experience for global fans, facilitating the discovery, purchase, and selling of tickets through our web and mobile platforms. Your role is pivotal in driving product innovation, contributing to StubHub's mission of becoming the premier destination for global live events. This opportunity allows you to make a direct impact on millions of fans, leveraging your expertise in product management, supply chain, and operations. You will be at the forefront of tackling significant, ambiguous, and non-trivial challenges as a core contributor and innovator, bringing creative technical solutions to life. StubHub is committed to being a phenomenal and inclusive place to work. As a Staff Product Manager, you will also be an advocate and mentor for your team members, displaying leadership qualities and being an example for those around you.
This is a hybrid work opportunity located in Santa Monica, CA.
About StubHub Product Management:
Product Management at StubHub is central to our business, identifying new features and improvements that enhance user experience and drive profitable revenue streams. Operating within an agile team structure with a business goal, we foster a data-driven and collaborative culture. As the leading global marketplace for music, sports, and entertainment tickets, StubHub values diversity and believes in equal opportunity employment.
If you are a seasoned and passionate Product Manager, ready to take on a leadership role and make a significant impact in the live events industry, we invite you to join our innovative and dynamic team at StubHub.

What You'll Do:

  • Strategic Product Ownership: Take charge of a specific product area within the Core Experience ecosystem.
  • Collaborative Team Leadership: Work closely with cross-functional teams, including engineers, designers, copywriters, and data scientists, fostering a unified team identity centered on customer and business success.
  • Innovative Ideation: Encourage creative and innovative feature ideation within the team, stimulating participation from all members.
  • Strategic Roadmaps: Develop roadmaps that balance short-term optimization with long-term strategic bets and investments.
  • Prioritization Frameworks: Create frameworks to prioritize features based on estimations of business value and complexity, utilizing hypothesis-driven experimentation (multivariate testing).
  • Data Analysis Leadership: Analyze user data, draw sound inferences to answer questions, and support decision-making.
  • Technical Mastery: Develop fluency in the underlying architecture, codebase, and technologies of the product platform.
  • E-commerce and Supply Chain Expertise: Previous experience in running an e-commerce business, understanding key metrics, and actions driving performance.
  • Stakeholder Engagement: Skilled at engaging and communicating with senior executives across various domains.
  • Organizational Skills: Comfortable dealing with ambiguity, organized, disciplined, and able to manage multiple projects simultaneously.
  • Challenges Driven: Stimulated by challenges and ready to engage at Fortune 1 scale.

What You've Done:

  • Experience: 6+ years in product management in consumer web or mobile (native) products.
  • Track Record: Successful launch of consumer-impacting features or products.
  • Collaboration Skills: Proven collaboration with engineers and designers.
  • Analytical Aptitude: Use of analytics to support decision-making.
  • Communication Excellence: Excellent written and verbal communication skills; ability to present to diverse non-technical audiences.
  • Education: BS or MS in STEM, Economics, Psychology, or equivalent preferred.

What We Offer:

  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
  • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.
The anticipated gross salary range for this role is $270,000-$325,00 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
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About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.