Your Purpose
We are seeking a Business Fraud Ops Manager to lead our fraud prevention strategies for business accounts. This role is responsible for managing complex, high-risk fraud investigations, leading a team of senior specialists in the analysis of critical accounts, and shaping the future of our fraud prevention framework. You will be responsible for identifying emerging fraud patterns, driving improvements in our policies and tools, and serving as the main counterpart for internal and external stakeholders to ensure alignment on risk appetite and build trust with key business partners.

Reports To
This person will report to the Senior Manager of Fraud Operations, inside the Fraud Prevention team.

Who You Are
Failure to meet any of the following required qualifications could result in an automatic rejection.

• Proven English fluency.
• Bachelor’s degree in Business, Finance, Engineering, or a related field.
• Proven experience in a leadership role within fraud prevention, risk management, or a similar operational domain, with a strong focus on business or corporate accounts.
• Deep understanding of complex fraud typologies and systemic weaknesses, particularly within diverse business models (e.g., OTCs, aggregators, gambling).
• Demonstrated experience in managing and developing a team of specialists.
• Proficiency in leveraging data analytics and fraud detection tools to inform decision-making and strategy.
• Exceptional stakeholder management and communication skills, with a proven ability to build trust and align with internal teams (Sales, Compliance, Legal) and external partners (auditors, regulators).
• Strong leadership and coaching abilities, with a capacity to balance tactical oversight with long-term strategic vision.
• Advanced analytical and problem-solving skills, capable of leading complex investigations and identifying emerging risk patterns.
• Strategic mindset with the ability to shape and drive improvements in fraud prevention policies, processes, and tools.

What You Will Do

• Investigations & Risk Management
• Lead investigations into high-risk accounts and complex fraud incidents, ensuring swift and effective responses.
• Identify emerging fraud patterns and systemic weaknesses to drive continuous improvements in policies, processes, and tools.
• Operational Oversight
• Ensure the quality of investigations and operational consistency across all jurisdictions.
• Collaborate on BB onboarding by investigating high-risk clients, advising on mitigation measures, and escalating to business leaders when risk appetite decisions are required.
• Assess fraud risks across diverse business models and adapt prevention strategies accordingly.
• Leverage analytics tools to strengthen fraud detection capabilities and enhance decision-making.
• Stakeholder Management
• Act as the primary fraud prevention contact for internal stakeholders, including Sales, Compliance, KYB, Payments, and Legal.
• Manage relationships with external stakeholders such as partners, auditors, and regulators.
• Build and maintain trust through transparency, proactive communication, and clear alignment on risk appetite.
• Leadership & Development
• Coach, mentor, and develop a team of fraud specialists, fostering a strong culture of fraud prevention.
• Act as the subject matter expert on complex cases, providing guidance and balancing tactical oversight with a long-term strategic vision.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

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