Valor Capital Group
Valor Capital Group

Ombudsman Analyst (PCD/PWD) (copy)



são paulo, state of são paulo, brazil
Posted on Saturday, June 1, 2024
If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the Wolfpack.
About CloudWalk:
We are one of the fastest growing fintechs on the planet. We kick ass. A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical startup.
We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!
About The Job
Affirmative position for people with disabilities, We have 1 available positions for this job posting.
As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases, delivering practical and definitive solutions to their complaints and feedbacks.
Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence.

What You'll Be Doing:

  • Receiving, handling, monitoring and responding to customer demands;
  • Interface with our customers through the Ombudsman contact channels (telephone and email);
  • Drafting responses to Citizen's Demands Registration System (BACEN-RDR) and municipal and state PROCONs;
  • Keeping tabs and managing administrative demands alongside our legal partners;
  • Providing advice on customer related situations to the Customer Support Engineering Team
  • Interfacing with other teams to align strategies and suggest improvement on products and processes.

What You Need To Succeed:

  • Excellent written and oral communication skills;
  • Excellent Portuguese communication;
  • Intermediary English skills;
  • High attention to details;
  • Strong organizational skills ;
  • Good analytical skills;
  • Fast learning;
  • Love for technology;
  • Ability to be flexible to changing priorities in a fast-paced environment;
  • Previous experience in Consumer law and conflict mediation will be considered a plus.
We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.
As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.
Diversity and Inclusion
We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.