Sr. Manager, Head of KYC
Coinbase
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
Team/ Role:
This role is for the Senior Manager, Head of KYC as part of the Financial Crimes Compliance Services (FCCS) reporting directly to the Head of Financial Crimes Compliance Services. The Financial Crimes Compliance Services team, operations in a shared services model, providing compliance advisory and operations services for all Coinbase regulated entities. In this role, you will be responsible for the policy, strategy, and program execution for KYC globally. You will serve as the subject matter expert and escalation point for KYC globally.
To be successful in this role, you will need to have a proven track record of establishing a global scalable KYC program and have an enthusiastic and positive attitude, have a strong knowledge of global KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges. The role will include responsibility for certain core compliance activities, as detailed below.
What you’ll be doing:
- Drive the strategic direction of the Global KYC program end to end including policy, program implementation, and advisory support
- Provide oversight of First Line KYC functions
- Serve as the lead in working with various lines of business, Financial Crimes Compliance, Global Sanctions and internal business stakeholders, in interpreting and implementing all aspects of the Global KYC Program, including, but not limited to, interim processes (where required), design and execution on enterprise-wide strategic solutions
- Oversight of KYC issue management and resolution, inclusive of advisory on corrective actions and systemic enhancements
- Act as point of escalation for KYC/Onboarding Managers, associates, and cross functional teams on matters related to client risk
- Work closely with AML and KYC team members to define scope, engage stakeholders, and drive execution of key initiatives
- Serve as the Directly Responsible Individual (DRI) for preparing regulatory reporting and correspondence responsive to KYC regulatory inquiries
- Work with sales, coverage, account managers, customer experience operations, product and engineering teams to design and implement various KYC project initiatives including new product and jurisdiction launches
- Provide senior management and executive level reporting on KPIs and KYC Program health
- Be comfortable with operating in ambiguity and adapting to changing priorities
- Manage a team of high performing KYC professionals across second line compliance operations and program design
What we look for in you:
- 10+ years of prior experience in managing, designing, and implementing KYC program for a financial institution, preferably with digital assets and/or fintech experience;
- Detailed knowledge of global anti-money laundering, counter-terrorist financing, and sanctions risks and regulations (e.g., BSA, 4MLD, FinCEN CDD Rule, OFAC Sanctions, USA PATRIOT Act, etc.)
- Strong leadership, relationship management skills, and project management experience;
- Exceptional analytical skills;
- Strong communication skills and presence: ability to interface with internal and external teams;
- Work in a cross-functional and matrixed environment
- Highly organized with meticulous attention to detail
- Strong leadership and strategic thinking
Nice to haves:
- Prior experience at a FinTech is a plus
- Knowledge of the cryptocurrency industry
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
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