About DEUNA 🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

We seek a dynamic and customer-centric professional to join our team as a Customer Success Manager for our Brazil market. In this role, you will be responsible for ensuring the overall satisfaction and proactive retention of our valued customers. As a CSM, you will play a pivotal role in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.

-Customer Engagement and Retention: Proactively engage with customers to understand their core business and product usage.

Implement strategies to enhance customer satisfaction and promote long-term retention.

-Client Training and Onboarding: Ensure effective and efficient onboarding of new customers, providing them with the necessary training and resources. Collaborate with internal teams to develop comprehensive training programs tailored to customer needs.

-Product Knowledge and Education: Maintain a deep understanding of our solutions and products. Educate customers on the most relevant features and functionalities aligning with their business needs.

-Trusted Advisor: Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor.

Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.

-Voice of the Customer: Act as the primary point of contact for customer issues, feedback, and escalations. Advocate for customers internally, ensuring their concerns are addressed promptly and effectively.

-Product Feedback and Enhancement: Collect and relay customer feedback to internal teams for continuous product improvement.

Collaborate with cross-functional teams to provide insights on how to serve our customers better.

-Bachelor’s degree in Business Administration, Marketing, or a related field.

-Proven 5+ experience in customer success, account management, or a similar client-facing role.

-Understanding of the payment industry and the ability to align product features with customer needs.

-Excellent communication and interpersonal skills.

-Proactive problem-solving ability and a customer-centric mindset.

-Must speak Spanish, English, Portuguese.

Remote work from anywhere 💻

Economic support for health insurance, internet and cell phone line📱🌐

Learning and development platform 📚

Growth and career path 🚀