Head of Technical Operations
Deuna
IT, Operations
Bogotá, Bogota, Colombia
Posted on Oct 22, 2025
About DEUNA 🧡
DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.
With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.
We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀
Visit https://www.deuna.com/ to learn more about us!
We are looking for a Technical Operations Head to join our team!
Responsibilities:
- System Monitoring and Alerting: Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance.
- Deployment Standards: Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics.
- Incident Management: Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post-mortem analyses to prevent future occurrences.
- Documentation and Testing: Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally.
- Problem-Solving Support: Provide expert context and assistance in resolving issues during production incidents.
- Team Coordination: Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support.
- Roadmap planning: Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements.
Qualifications:
-Bachelor’s degree in Computer Science, Information Systems, or a related field.
-Minimum of 10 years of experience in system operations, preferably in the fintech or e-commerce sectors.
-Proven track record in operational system management, including monitoring, incident response, and continuous improvement.
-Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies. Prior experience with using operational tooling such as NewRelic
-Excellent problem-solving abilities and experience in handling high-pressure situations.
-Strong leadership skills with experience in managing technical teams.
-Excellent communication and documentation skills.
-Fluent in English and Spanish.
Join us at DEUNA, and be part of a dynamic team that's transforming the e-commerce payments in LATAM 🚀
What will you find when you join DEUNA?
- A multicultural team distributed throughout LATAM
- Dynamism, agility and constant innovation
- Being part of a high-impact solution for an entire region
- The best tools and technology to operate
- Being part of the startup culture.
- We are in full expansion!
Benefits:
Vacations and additional PTO 🏝️
Remote work from anywhere 💻
Economic support for health insurance, internet and cell phone line📱🌐
We all own DEUNA, we offer stock options 💸
Learning and development platform 📚
Multidisciplinary, diverse and dynamic team 🧡
Growth and career path 🚀
Be part of a dynamic team that's creating the next generation payments platform.
Join us at DEUNA!