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Salesforce CRM Applications Manager

Illumio

Illumio

IT, Sales & Business Development
Sunnyvale, CA, USA
Posted on Saturday, May 18, 2024

Salesforce CRM Applications Manager

We are looking for a Salesforce CRM Manager to join our Business Applications team and lead our Salesforce Developers and Administrators. You will be responsible for leading the team managing the day-to-day operations of the Salesforce CRM system including user management, data management, and system configuration.

Responsibilities:

  • Manage a team of 3 professionals, providing guidance, mentorship, and performance management.

  • Oversee the design, development, testing, deployment, and maintenance of Salesforce CRM applications and integrations.

  • Collaborate with and work closely with business stakeholders to understand their needs and translate them into system requirements.

  • Manage the testing and deployment of new features and enhancements.

  • Provide training and support to users to ensure the effective adoption and use of the system.

  • Monitor system performance and usage, and proactively identify and address issues.

  • Stay up-to-date with the latest Salesforce releases and evaluate their potential impact on our system.

  • Ensure compliance with security and data protection regulations and implement best practices for data security and privacy.

  • Define and implement best practices, standards, and policies for Salesforce CRM development and administration.

  • Monitor and troubleshoot Salesforce CRM performance, security, and data quality issues.

Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or a related field.

  • At least 5 years of experience in managing Salesforce CRM systems.

  • Strong understanding of Salesforce architecture, data model, and capabilities.

  • Experience in designing and implementing custom solutions on the Salesforce platform.

  • At least 5 years of experience in Salesforce CRM development and administration, including Apex, Visualforce, Lightning, SOQL, and API integration.

  • At least 3 years of experience in managing a Salesforce CRM team in a fast-paced SaaS startup environment.

  • Strong knowledge of Salesforce CRM best practices, architecture, security, and governance.

  • Excellent communication, collaboration, and problem-solving skills.

  • Ability to work independently and manage multiple projects and deadlines.

  • Excellent project management skills, with the ability to manage multiple projects simultaneously.

  • Salesforce certifications are a plus.

About Illumio:

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

Pay Range:

$163,000 - $195,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.

Benefits:

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-TD1 #LI-HYBRID