As a Senior Technical Account Manager at Molten Cloud, you will serve as a trusted technical advisor and customer advocate, ensuring successful onboarding, adoption, value realization, and long-term customer retention.This is a 100% remote role, operating on U.S. Eastern Time (ET) hours, with regular collaboration with European-based customers.- Act as the primary technical liaison for assigned enterprise accounts, owning customer onboarding, adoption, and ongoing technical engagement- Drive customer success through proactive guidance, technical best practices, and solution architecture recommendations- Partner with product and sales teams to escalate issues, represent the voice of the customer, and influence roadmap priorities- Serve as a customer advocate internally, ensuring customer needs are clearly communicated and addressed across teamsv- Guide customers on implementation decisions including architecture, integrations, and platform configuration- Own and drive technical issue escalations, coordinating resolution across engineering and support teamsQualifications:- 3+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, Customer Success Engineer, or similar positions within SaaS, cloud, or enterprise software- Strong background in media, entertainment, or digital content operations (rights, royalties, distribution, or content management preferred)- Proven track record of driving customer adoption, retention, and measurable business value- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear business value for executive and stakeholder audiences- Demonstrated ability to collaborate cross-functionally with sales, product, and engineering teams to advocate for customers and influence product direction- Strong problem-solving skills with hands-on experience diagnosing technical issues and leading escalations to resolution- Comfortable working with global customers across time zones; availability to work U.S. Eastern Time Zone hours is essential- Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent professional experience