As a Senior Technical Account Manager at Molten Cloud, you will serve as a trusted technical advisor and customer advocate, ensuring successful onboarding, adoption, value realization, and long-term customer retention. This is a 100% remote role, operating on U.S. Eastern Time (ET) hours, with regular collaboration with European-based customers. Responsibilities: Act as the primary technical liaison for assigned enterprise accounts, owning customer onboarding, adoption, and ongoing technical engagement; Drive customer success through proactive guidance, technical best practices, and solution architecture recommendations; Partner with product and sales teams to escalate issues, represent the voice of the customer, and influence roadmap priorities; Serve as a customer advocate internally, ensuring customer needs are clearly communicated and addressed across teamsv; Guide customers on implementation decisions including architecture, integrations, and platform configuration; Own and drive technical issue escalations, coordinating resolution across engineering and support teams. Qualifications: 3+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, Customer Success Engineer, or similar positions within SaaS, cloud, or enterprise software; Strong background in media, entertainment, or digital content operations (rights, royalties, distribution, or content management preferred); Proven track record of driving customer adoption, retention, and measurable business value; Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear business value for executive and stakeholder audiences; Demonstrated ability to collaborate cross-functionally with sales, product, and engineering teams to advocate for customers and influence product direction; Strong problem-solving skills with hands-on experience diagnosing technical issues and leading escalations to resolution; Comfortable working with global customers across time zones; availability to work U.S. Eastern Time Zone hours is essential; Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent professional experience.