Help Desk Support Engineer
Partior
The Opportunity
We're looking for a highly motivated and personable Helpdesk Support Engineer to join our team in Singapore. In this on-site role, you'll be the go-to person for all IT-related queries, providing essential support to our staff of all levels. If you're a problem-solver with excellent communication skills and a positive attitude, we want to hear from you!
What You’ll Do
As a Helpdesk Support Engineer, you'll play a crucial role in supporting our internal users of both technology and business teams to ensure their efficiency with excellent stability and usability of our IT services. Your responsibilities will include:
- Troubleshooting & Issue Resolution: Be the first point of contact for staff, addressing a wide range of hardware and software issues, from operating system glitches to productivity software suite malfunctions.
- Office Infrastructure Maintenance: Keep our essential office systems running smoothly, including maintaining Wi-Fi networks, printers, and conferencing equipment. You’ll execute the start of day checklist and be responsible for the upkeep of our server room.
- User Lifecycle Management: Seamlessly onboard new employees by setting up their laptops and managing user accounts. You'll also handle the offboarding process, ensuring proper access removal and equipment collection.
- System Monitoring & Maintenance: Proactively monitor and maintain various workplace systems to prevent issues and ensure optimal performance.
- Documentation & Knowledge Sharing: Contribute to user guides and document IT processes to empower our staff and streamline future support.
- IT Asset Management: Track our IT equipment inventory diligently and manage supplies to ensure we always have what we need.
- Software Licensing: Monitor software usage and manage licensing to ensure compliance and efficient resource allocation. Perform regular and ad-hoc software upgrade of end user devices.
What We’re Looking For
- A university degree in an IT-related field (e.g., Computer Science, Information Technology, Information Systems).
- Proven professional experience in an IT support role within a corporate environment.
- Strong technical troubleshooting skills for both hardware and software.
- Clear communicator with the ability to explain technical concepts to non-technical users
- Familiarity with network essentials (Wi-Fi, basic connectivity).
- Familiarity with Microsoft/Google mobile device management.
- Adaptive proficient in a scripting language (PowerShell/Bash).
- Experience setting up laptops, managing user accounts and administering Google Workspace and Entra ID (Azure AD).
- Experience with technologies Atlassian (Jira/confluence), Freshservice or similar products.
- A positive, can-do attitude and a commitment to providing excellent customer service.
- Ability to work independently and as part of a team.
- This is an on-site role, requiring you to be in the office 5 days a week in Singapore.
If you're ready to make a tangible impact and enjoy a dynamic work environment, apply today!