The Opportunity

We're looking for a highly motivated and personable Helpdesk Support Engineer to join our team in Singapore. In this on-site role, you'll be the go-to person for all IT-related queries, providing essential support to our staff of all levels. If you're a problem-solver with excellent communication skills and a positive attitude, we want to hear from you!

What You’ll Do

As a Helpdesk Support Engineer, you'll play a crucial role in supporting our internal users of both technology and business teams to ensure their efficiency with excellent stability and usability of our IT services. Your responsibilities will include:

• Troubleshooting & Issue Resolution: Be the first point of contact for staff, addressing a wide range of hardware and software issues, from operating system glitches to productivity software suite malfunctions.
• Office Infrastructure Maintenance: Keep our essential office systems running smoothly, including maintaining Wi-Fi networks, printers, and conferencing equipment. You’ll execute the start of day checklist and be responsible for the upkeep of our server room.
• User Lifecycle Management: Seamlessly onboard new employees by setting up their laptops and managing user accounts. You'll also handle the offboarding process, ensuring proper access removal and equipment collection.
• System Monitoring & Maintenance: Proactively monitor and maintain various workplace systems to prevent issues and ensure optimal performance.
• Documentation & Knowledge Sharing: Contribute to user guides and document IT processes to empower our staff and streamline future support.
• IT Asset Management: Track our IT equipment inventory diligently and manage supplies to ensure we always have what we need.
• Software Licensing: Monitor software usage and manage licensing to ensure compliance and efficient resource allocation. Perform regular and ad-hoc software upgrade of end user devices.

What We’re Looking For

• A university degree in an IT-related field (e.g., Computer Science, Information Technology, Information Systems).
• Proven professional experience in an IT support role within a corporate environment.
• Strong technical troubleshooting skills for both hardware and software.
• Clear communicator with the ability to explain technical concepts to non-technical users
• Familiarity with network essentials (Wi-Fi, basic connectivity).
• Familiarity with Microsoft/Google mobile device management.
• Adaptive proficient in a scripting language (PowerShell/Bash).
• Experience setting up laptops, managing user accounts and administering Google Workspace and Entra ID (Azure AD).
• Experience with technologies Atlassian (Jira/confluence), Freshservice or similar products.
• A positive, can-do attitude and a commitment to providing excellent customer service.
• Ability to work independently and as part of a team.
• This is an on-site role, requiring you to be in the office 5 days a week in Singapore.

If you're ready to make a tangible impact and enjoy a dynamic work environment, apply today!