End User Services Engineer
Partior
This job is no longer accepting applications
See open jobs at Partior.See open jobs similar to "End User Services Engineer" Valor Capital Group.Software Engineering
Singapore
Posted on Jul 29, 2025
The Opportunity
We're looking for a highly motivated and personable End User Services Engineer to join our team in Singapore. In this on-site role, you'll be the go-to person for all IT-related queries, providing essential support to our staff. If you're a problem-solver with excellent communication skills and a positive attitude, we want to hear from you!
What You’ll Do
As an End User Services Engineer, you'll play a crucial role in ensuring the smooth operation of our technology infrastructure. Your responsibilities will include:
- Troubleshooting & Issue Resolution: Be the first point of contact for staff, addressing a wide range of hardware and software issues, from operating system glitches to application malfunctions.
- Office Infrastructure Maintenance: Keep our essential office systems running smoothly, including maintaining Wi-Fi networks, printers, and conferencing equipment. You'll also be responsible for the upkeep of our server room.
- User Lifecycle Management: Seamlessly onboard new employees by setting up their laptops and managing user accounts. You'll also handle the offboarding process, ensuring proper access removal and equipment collection.
- System Monitoring & Maintenance: Proactively monitor and maintain various workplace systems to prevent issues and ensure optimal performance.
- Documentation & Knowledge Sharing: Create clear and concise user guides and document IT processes to empower our staff and streamline future support.
- IT Asset Management: Track our IT equipment inventory diligently and manage supplies to ensure we always have what we need.
- Endpoint Security: Collaborate with our cybersecurity team to secure all endpoints, protecting our systems and data from threats.
- Software Licensing: Monitor software usage and manage licensing to ensure compliance and efficient resource allocation.
- Vendor & Procurement Management: Oversee relationships with IT vendors and manage the procurement process for new hardware and software.
What We’re Looking For
- A university degree in an IT-related field (e.g., Computer Science, Information Technology, Information Systems).
- Proven professional experience in an IT support role within a corporate environment.
- Strong technical troubleshooting skills for both hardware and software.
- Familiarity with network essentials (Wi-Fi, basic connectivity).
- Familiarity with Microsoft/Google mobile device management.
- Adaptive proficient in a scripting language (PowerShell/Bash).
- Experience setting up laptops, managing user accounts and administering Google Workspace and Entra ID (Azure AD).
- Experience with technologies Atlassian (Jira/confluence), Freshservice or similar products.
- A clear communicator with the ability to explain technical concepts to non-technical users.
- A positive, can-do attitude and a commitment to providing excellent customer service.
- Ability to work independently and as part of a team.
- This is an on-site role, requiring you to be in the office 5 days a week in Singapore.
If you're ready to make a tangible impact and enjoy a dynamic work environment, apply today!
This job is no longer accepting applications
See open jobs at Partior.See open jobs similar to "End User Services Engineer" Valor Capital Group.