About Us

Partior is a next-generation fintech infrastructure company founded by DBS Bank, J.P. Morgan and Temasek to transform global payments infrastructure. Built on distributed ledger and next-gen blockchain technologies, Partior’s unified ledger network is designed to eliminate friction in cross-border settlement, deliver 24×7 atomic settlement across currencies, and unlock new liquidity capabilities for financial institutions.

At Partior, you will be part of shaping the future of financial infrastructure and enabling real-time, cross-border, multi-currency clearing and settlement.

About the Role

As an End User Services Engineer, you will be a key enabler of Partior’s day-to-day operational excellence. You will be the primary technical touchpoint for our employees, ensuring that every team member—across engineering, product, operations and business functions—has a secure, reliable and frictionless technology experience.

This is a hands-on, high-impact role in a fast-paced fintech environment where uptime, collaboration and operational readiness directly support our mission of enabling real-time, multi-currency settlement.

You will manage end-user technology, office IT infrastructure, access lifecycle processes and endpoint security, ensuring that Partior’s workforce can operate efficiently and safely on a global stage.

Key Responsibilities

User Support & Issue Resolution

• Serve as the first line of technical support for all employees, resolving a wide range of hardware, software, connectivity and application issues.
• Diagnose problems methodically, minimise downtime and ensure a high-quality employee experience.

Office IT & Workplace Infrastructure

• Maintain the reliability of core office systems, including Wi-Fi networks, conferencing equipment, printers and collaboration technologies.
• Oversee the operational health of the server/communications room, ensuring proper environmental and equipment standards.

User Lifecycle & Access Management

• Manage end-to-end user onboarding and offboarding, including laptop setup, workspace configuration, identity provisioning and timely access removal.
• Ensure alignment with security and compliance standards, especially in a fintech-grade environment.

System Monitoring, Security & Maintenance

• Proactively monitor workplace systems and endpoints to prevent disruptions and maintain optimal performance.
• Partner with Cybersecurity to maintain secure configurations, patching, endpoint protection and compliance across all devices.

Documentation & Knowledge Management

• Create and maintain internal documentation, IT playbooks, FAQs and user guides to promote self-service and knowledge-sharing.
• Standardise IT processes to drive consistency and operational maturity.

Asset, Licensing & Vendor Management

• Maintain accurate records of IT equipment, inventory and accessories, and ensure timely replenishment.
• Oversee software licensing allocation, compliance monitoring and optimisation.
• Manage relationships with vendors and support procurement activities for hardware, software and workplace technologies.

Qualifications & Experience

Must-Haves

• Bachelor’s degree in Computer Science, Information Technology, Information Systems or equivalent practical experience.
• Professional experience in corporate IT support or end-user engineering roles.
• Strong troubleshooting capability across hardware, operating systems and productivity applications.
• Hands-on knowledge of workplace networks (Wi-Fi, basic connectivity) and endpoint management (Microsoft/Google MDM).
• Experience with laptop setup, identity administration and management of Google Workspace and Entra ID (Azure AD).
• Familiarity with Atlassian Suite (Jira/Confluence), Freshservice or similar ITSM tools.
• Clear, empathetic communication skills with the ability to translate technical issues for non-technical stakeholders.
• Positive, service-oriented mindset with strong ownership of user experience and issue resolution.
• Ability to work autonomously in a fast-paced environment and collaborate across teams.

Nice-to-Haves

• Working knowledge of scripting (PowerShell, Bash) for automation of routine tasks.
• Exposure to security tools, identity governance or compliance-oriented IT environments.
• Experience supporting users in high-growth fintech, financial services or technology organisations.

Key Attributes & Soft Skills

• Service Excellence Mindset: You take pride in delivering reliable, high-quality support and ensuring our teams can operate at their best.
• Problem-solving & Ownership: You approach issues with structure, curiosity and accountability, resolving root causes—not just symptoms.
• Calm Under Pressure: You remain composed during urgent support situations and prioritise effectively.
• Team-oriented: You collaborate well with engineering, security and workplace teams to keep operations running smoothly.
• Continuous Improvement: You advocate for automation, standardisation and efficiency across workplace technology.

Why Join Us

• Be part of a high-impact fintech infrastructure company that is redefining global payments settlement and building real-time, always-on rails for cross-border value movement.
• Work with cutting-edge cloud-native, distributed-ledger, multi-currency settlement technologies in a fintech environment where scale, performance and reliability matter.
• Join a global, collaborative team of technologists, product specialists and financial-services experts — all focused on a singular mission: making money movement faster, safer and more transparent.
• Competitive compensation, performance incentives and strong professional growth opportunities: as our platform scales globally and onboards new markets and currencies, you’ll be part of that expansion and influence its infrastructure direction.
• Opportunity to contribute to a fintech organization shaping the future of settlement rails, tokenisation, programmable liquidity and cross-border flow