Customer Support with Mandarin Fluency
Viagogo
This job is no longer accepting applications
See open jobs at Viagogo.See open jobs similar to "Customer Support with Mandarin Fluency" Valor Capital Group.Customer Service
Taipei City, Taiwan
Posted 6+ months ago
As a Customer Support Expert at viagogo, you’ll be able to:
- Provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
- Ability to liaise with other departments as necessary
- Identify process improvement opportunities and raise them through the appropriate forum
- Support customers directly on the ground at major events around the world
- Any other tasks as required
We would like to see someone who has:
- Attention to Details - Ability to look at the bigger picture, identifying patterns and flaws
- Communication Skills - Outstanding written and oral communication skills
- Ownership - Hungry to take on responsibility, excelling at following up providing updates proactively, and proposing process improvements whenever applicable
- People Skills - Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
- Problem Solving -Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
- Quick Learner –Learning and adapting to new technologies and tools
- Relationship Building -Using interpersonal skills to network in an effective way, educating sellers regarding our tools and procedures, and building strong relationships
- Time Management - Organized and reliable, prioritizing, working well under pressure to meet deadlines
- Team Work - Adaptable, flexible, approachable, and collaborative towards team goals and interests
- Positive Attitude - A sense of humor and positive “make-it-work” attitude
- Policy-Driven - Impartial and objective with a policy-oriented mindset
- Results Driven - Strong work ethic with a "can-do" attitude and ability to create momentum based on goals
- Fluency in English and Mandarin
Experience and working hours:
- 1 – 2 years of professional experience
- All the training and tools necessary will be provided
- You will be working a 40-hour week
- Flexible to work shifts during evenings and weekends
- Availability to work between 07 am and 07 pm
What we offer:
- Competitive starting salary
- Group Medical Insurance
- Attractive annual leave entitlements
- Continuous training & support
- Career progression opportunity
- Employee Engagement activities (e.g. birthday celebrations, seasonal parties)
- Work Abroad Scheme (e.g. North America, Africa, Europe)
- Free coffee and milk
- Casual dress code
About the opportunity
The Seller Support Team works with our global sellers to ensure ticket fulfillment and to provide top-level support and account management to our global network of sellers.
We are interested in someone who thrives as part of a team in problem-solving and a high-pressure environment. You will learn the important aspects of the day-to-day work within Seller Support and its supporting departments.
About viagogo
viagogo is the leading global marketplace for music, sports, and entertainment tickets. We have finalized a deal to acquire StubHub and look forward to continuing our market leadership.
Despite our rapid growth while revolutionizing a 100-billion-dollar industry, we maintain our start-up ethos and data-driven, collaborative culture. We believe that small, cross-functional teams can achieve extraordinary results. Fans from nearly every country in the world can find millions of tickets to their favorite events in the language, currency, and with the device of their choice.
We provide the widest possible choice of tickets to events around the world and help ticket sellers reach a global audience. viagogo has partnered with many of the world’s leading brands in sports and entertainment while helping fans access unforgettable experiences.
This job is no longer accepting applications
See open jobs at Viagogo.See open jobs similar to "Customer Support with Mandarin Fluency" Valor Capital Group.