The GCS Business Systems Administrator will be responsible for ensuring that Global Customer Service employees have appropriate access to systems. This employee will be expected to onboard and offboard new and departing employees and ensure that current employees have correct permissions and metadata. The ideal candidate will have the skills and abilities to entirely own access to GCS systems, and will be capable of coordinating cross-functional efforts to improve software and processes related to GCS system access.

Responsibilities:

1.Ensure new GCS employees (both at Stubhub and at our outsource partners) have access to GCS systems and correct permissions within those systems

2.Offboard employees from GCS systems and coordinate offboarding with other internal teams

3.Maintain a working knowledge of GCS systems including Stubhub proprietary tools, Amazon Connect, Twilio, etc.

4.Audit systems to ensure that appropriate permissions are given to employees

5.Maintain GCS employee metadata accuracy

6.Build reports presenting aggregated employee information

7.Provide ad hoc support for strategic initiatives

8.Document processes, assess and propose improvements.

9.Document deficiencies and enhancements with systems and report them to higher-level teams for remediation

Competencies:

1.Data-Obsessed, inquisitive, root all decisions in data and ensure its integrity.

2.Ability to turn ambiguous requests into clear problems and deliverables

3.Must be flexible, resourceful, and adaptable to effectively cope with an ever-changing environment.

4.Strong outside-the-box problem solving and decisive decision-making abilities. See a path that others don’t see.

5.Comfortable taking the initiative to get things done without waiting for direction.

6.Strong written, verbal, and interpersonal communication skills

Preferred Education and Experience:

1.2+ years experience working with CRMs and related softwares

2.Bachelors’ degree or equivalent experience is preferred

3.Intermediate experience with Microsoft Excel or Google sheets

4.Intermediate experience in building reports

5.Proficient in functional/technical skills, internet applications, office applications, internal tools

Position Type and Expected Hours of Work:

This is a full-time position requiring at least 3 days a week in our office in Draper, UT.

StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that’s right for them. We are their ticket to unforgettable memories – the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.