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Valor Capital Group
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IT Support Engineer

Viagogo

Viagogo

IT, Customer Service
Los Angeles, CA, USA
Posted on Friday, May 31, 2024
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
As part of StubHub's global IT team located our New York Office and in our Santa Monica area, you'll be working with colleagues around the world to keep everyone working effectively. Whether you're responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.
About the team:
We are fiercely collaborative and cooperative team that operates on cutting edge technology to test and resolve issues within IT solutions that are not widely available. Our commitment to staying on cutting edge tech ensures that we are always striving for excellence.
One unique aspect of our team is the absence of ego. Any member of the team can be asked to do anything from prepping office desks to learn and code complex automation scripts. We actively encourage curiosity and questions regarding why things are done a certain way, and welcome recommendations on how they can be improved.
This role requires a 5-day's in-office presence at either our New York, NY or Los Angeles, CA office.

What You'll Do:

  • Provide IT support to StubHub teams, either in-person, through our technology support tools, or via our ticketing system
  • Maintain an inventory of IT equipment, anticipating future needs while avoiding wasted surplus
  • Support the transition from on-premise to Azure for a variety of corporate and production workloads
  • Assist with IT systems onboarding/offboarding, ensuring every new hire hits the ground running and promptly deactivating accounts of employees that leave the organization
  • Keep our corporate environment updated (via Intune, Kandji, Azure Update Management and with Third Party Tools such as Patch My PC) to keep our users and infrastructure secure
  • Administer our productivity and collaboration tools such as Zoom, Slack, Jira Cloud, Stack Overflow, Adobe, Confluence, as well as help drive employee engagement with these tools
  • Work collaboratively in projects to further improve our procedures and processes

What You've Done:

  • 1-2 years providing IT support to a company with multiple office branches
  • Solid understanding of Active Directory (OUs, Permissions, GPO), Office365, Exchange Online, Zoom, Slack, Jira Cloud and SharePoint Online
  • Experience working with a ticketing platform (Jira Service Mgmt)
  • Intermediate level experience of Microsoft Azure (e.g., Azure AD, PIM,VMs, WVD…)
  • Experience deploying machines with automation tools (e.g., Autopilot) and basic Automation/Scripting experience, preferably using Windows PowerShell
  • Basic understanding of networking (subnets, VLANs) Prior experience managing switches and wireless area networks a plus
  • Excellent customer service and communication skills

What We Offer:

  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
  • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.
The anticipated gross salary range for this role is $67,000-$90,000 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
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About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.