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Insights Analyst - Global Public Relations

Viagogo

Viagogo

Marketing & Communications, IT
New York, NY, USA
Posted on Thursday, June 20, 2024
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
About the Job
StubHub is seeking an experienced and strategic insights analyst to support our global communications function, based at headquarters in New York City. As an Insights analyst, you will help us find newsworthy trends with data, forecast predictions, use data to support critical company positioning and operationalize the communications insights function. You will be our dedicated insights analyst resource that fuels the company’s storytelling for strategic PR/earned media, organic social, policy comms and internal comms. You will be able to build dashboards and work closely across the analytics engineering team and data science teams to mine for data reports that support stakeholders across the U.S. and Europe, implementing a process to optimize the function, reduce churn and enhance the use of our available data across the global organization. You have a passion for leveraging data to influence audiences with compelling insights that supportscritical proactive and reactive messaging, positioning and storylines. You will play a pivotal role in supporting our brand and communication strategies at large, aligned with our business goals and our customer needs.
The right candidate is analytically minded, proficient in analytic tools and techniques (Tableau, Looker, Excel and SQL) and has a penchant for being creative to find an unexpected insight. Candidates should expect a fast-paced, entrepreneurial, performance-focused, and collaborative work environment.
About the Team
The Global Communications team is responsible for how we communicate about the company to key stakeholders, including consumers, media, partners, policymakers and employees. Our job is to craft the right narratives that support StubHub’s mission to become the go-to live event destination for live events around the world, and to deploy these narratives strategically across all earned channels. We work cross-functionally with every aspect of the business – from Product to Partnerships, Supply to Fulfillment, Customer Support to Acquisition Marketing and more – to help build our reputation, raise brand awareness and affinity for StubHub and our international brand viagogo, as well as create and foster how we communicate with our employees worldwide.
This is a hybrid work opportunity located in New York, NY. We have a 3-day in-office and 2-day remote schedule.

What You'll Do

  • Collaborate with the Communications team to identify key data points and insights that support our messaging and strategic objectives.
  • Operationalize the data storytelling and data analysis function for a global comms team, utilizing project management skills to drive alignment and share resources, create automation for efficiency and more.
  • Distill complex data and insights into compelling, easy-to-understand narratives that engage and inform stakeholders, both internal and external.
  • Build dashboards and automated reports to simplify and streamline common data request patterns, that you’ll recognize and take the initiative on driving
  • Use analytical tools to infer trends and non-obvious insights in marketplace and customer behavior
  • Work with other data teams (analytics engineers, data engineers) to land and interpret data and business definitions from across the company

Who You Are

  • 3-5 years of relevant experience inanalytics engineering, data engineering, or business intelligence experience in a fast paced, high growth environment
  • Strong writing and communications skills to adapt insights and figures for wide audiences
  • Proficient with querying and analyzing large scale data with modern cloud databases such as Snowflake, Redshift and BigQuery
  • Experience building and exploring reports/dashboards with business intelligence (BI) tools, such as Tableau and Looker
  • Passionate about bridging technical and non-technical stakeholders to understand, translate and accurately deliver on their data storytelling needs
  • Experience collaborating cross functionally with business and product teams
  • Experience with one or more programming languages (e.g. Python, Java) and markup configuration languages (e.g.) YAML, a plus
  • Enthusiasm and excitement about the live event space, and an intuitive understanding of a marketplace dynamic
  • High tolerance for change, and the capacity to achieve in a fast-paced, ever-changing environment.
  • Strong stakeholder management skills. Can hear a positioning objective and distill it into a brief to pull data that will achieve the positioning needs.
  • Motivated team player with a hands-on mentality and a willingness to explore and try new things – not afraid to roll up your sleeves to meet a goal.
  • Highly organized, adaptable and proactive, and able to assess and prioritize on the fly.
  • Previous experience with people management strongly preferred.

What We Offer

  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
  • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.
About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.