Viagogo/Stubhub – the world’s largest source of live event tickets – is looking to hire ambitious and talented people to join our Seller Operations Team. This is an exciting opportunity to join a fast-paced innovative environment with career growth and travel opportunities.

We are a global business with local language websites and customers in over 150 countries. You will be joining an innovative e-commerce company that thrives on employee development.

The Seller Operations Team works with our global customers to ensure ticket fulfillment and to provide top-level support to our global network of customers.

We are interested in someone who thrives as part of a team in problem-solving and a fast-paced environment. You will learn the important aspects of the day-to-day work within our Seller Operations Team, and its supporting departments.

· Meet expected KPI’s

· Make analytical, policy and process-based decisions

· Challenge processes, bringing ideas for continuous improvement

· Provide a strong quality focused customer experience - giving quick, accurate, and friendly service, both internally and externally

· Take ownership and responsibility to get tasks completed on time

· Work on multiple tools, tasks, and ad hoc requests, as operationally required to meet our team KPI’s

· Flexibility to adapt to new tasks and processes as we continue to optimize our team and reduce breakage

· Build lasting relationships with customers, and other teams

· Attention to Detail - Ability to look at the bigger picture, identifying patterns and flaws

· Communication Skills - Outstanding written and oral communication skills

· Ownership - Hungry to take on responsibility, excelling at following up, providing updates proactively, and proposing process improvements whenever applicable

· Problem Solving -Understanding scenarios, making decisions, and suggesting appropriate answers/solutions

· Quick Learner – Learning and adapting to new technologies and tools

· Relationship Building - Using interpersonal skills to network in an effective way, educating customers regarding our tools and procedures, and building lasting customer and colleague relationships

· Time Management - Organized and reliable, prioritizing, working well under pressure to meet deadlines

· Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests

· Positive Attitude - A sense of humour and positive “make-it-work” attitude

· Policy-Driven - Impartial and objective with a policy-oriented mindset

· Results Driven - Strong work ethic with a "can-do" attitude

· Fluency in English (any additional language greatly welcomed!)

Hybrid schedule (3 days in the office and 2 days working remotely)

· All the training for the role will be provided – paid training

· A computer and other equipment will be provided (be sure to have a quiet and dedicated working space when working on your remote days, with sufficient internet access to support)

· You will be working an 8-hour shift

Late shift 1-10pm

· Must be flexible with working hours and weekends

· MUST BE Within driving distance to the office

· Must be available and willing to work a hybrid schedule

- Competitive starting salary

- Health package

- Continuous training & support

- Career progression

- Employee Engagement initiatives

- Casual dress code

- Free parking